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1-844-MyArova ·


Customer Care

Frequently Asked Questions 

My Arova Account

 - How can I sign into my account?  Sign In

 - How can I reset my password?  Password Help

 - How do I create an account?  Create New Account


  - What is your return policy? Returns

  - What is your privacy policy? Privacy

      - What is your exchange policy? Exchanges

      - What about my refund?  Refunds


      - How can I check my order status?

             You will be sent email notifications for order confirmation as well as shipping notification with tracking number. 

      - What are the shipping options & fees?

               - Standard Shipping (USPS Ground) on orders up to $69.99 costs $4.00

               - Standard Shipping (USPS Ground) on orders above $70 is FREE

               - Two-Day Shipping costs $15

               - Overnight Shipping costs $20

               - International Shipping costs $12 (UPS 3 Day Select)

      - What payment methods does Arova accept?

                - We accept Visa, Mastercard, Discover, American Express, and Paypal.

      - Will taxes be applied to my order?

                - Appropriate sales taxes will be charged for orders shipped to the State of Ohio.

      - Is your payment processing secured? 

                 - We use for processing.  Learn more about their security.  

    Sell our Products!

    Join our team of Arova Advocates! Be your own boss, own your own inventory, set your own schedule.  Click here to learn more!


        - Wish List

              We hope to add this feature soon! Our upfront apologies for any inconvenience caused by this delay.

        - Email Signup 

              Please add your preferred email address to the Newsletter section located at the bottom of the homepage.

    Gift Cards 

        Gift Cards are available in various dollar amounts.  The gift cards will include an online promotional code sent via email as well as a gift card sent by post including the code.   


       We ship to most countries in the world.  Customs and regulations vary by country, therefore, not all items are available to all countries. 

    Special Note: Our website,, and all its contents are intended for users in the USA and is governed by USA laws regarding personal data collection, Privacy Policy, and Conditions of Use.  If you are accessing it from other regions, which may have laws or government regulations regarding personal data collection, including use and disclosure, that differs from USA laws, please be advised that continuing to do so you are consenting to the transfer of information to the USA.  

    Product Sources

    We follow ethical sourcing guidelines and work with reputable companies to ensure the artisans are working in safe conditions and are paid a living wage.  Several of our jewelry lines are made from bone & horn.  The bone beads are carved from camel or water buffalo bones while the horns are exclusively from water buffalo.  These animals are not slaughtered for these goods, but instead were owned by a family and in many cases were their highest valued asset.  The families in India rely on camel and water buffalo for milk, transportation, and income (as a working animal pulling a cart for deliveries).  Once the animal dies of natural causes, the families use or sell many of the parts for various purposes.    

    Contact Us

        - Customer Care Email:

        - Phone:  844-MyArova

        - Fax: 844-324-5587